Managed Services

Support & Maintenance Solutions (SLA)

Service Level Agreements are essential for the operation of any high availability network so as to ensure service priority to your organisation.

Managed Services

Our solutions are specifically designed to manage and monitor client services to ensure maximum uptime and efficiency. Our dedicated technical team enables us to provide you with the highest level of support. Our Enterprise Security Offerings assist in mitigating the ever-evolving threat and risk landscape ensuring your data and systems remain intact and secure.

Our Managed Services assumes the daily supervision and control of your infrastructure and are scalable and adaptable to your existing in-house IT needs. In addition to constant monitoring of the various components of the solution, which enables a proactive response to incidents, we can assist with IT asset management, business continuity planning, infrastructure reporting, advanced connectivity management as well as provide access to our Help Desk to assist your users and in-house IT support.

Our Help Desk operates 24/7 with constant incident management, escalation protocols and workaround solutions to minimise the impact of an outage or incident as far as possible.

Our support services include on-site technical support, with the option to have permanent placement of a qualified engineer to manage your infrastructure.